| 1. Am I allowed to use the pictures on www.fashionbella.com for my website? How can I save the images? |
Yes, you can use our pictures on your site. However, you need to receive confirmation and validation from us through only email before you start using the images.
To save the image you need to be logged into your account: Select the specific item. Click on "Review", and then click the image to enlarge. Once a pop-up window is shown with the enlarge size of the image, right click on the image and then save the image. |
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| 2. An email was sent to me stating specific item(s) is not in stock. Can I exchange it for another item(s)? |
| If the item(s) is not in stock we will ship out item(s) in the order that is in stock. However, you can exchange the item(s) not in stock for item(s) of same value. You need to email us before 4PM PST to exchange the out of stock items with another item(s). It is also preferred if you place in the comment area during your order to indicate if you want to replace out of stock item(s) with other item(s). Please note exchanging your times will delay the order processing time. |
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| 3. Can I get my items delivered by USPS (United States Postal Service)? |
| We do have USPS delivery method. If you prefer USPS instead of UPS then please make note on "Add Comments About Your Order" section, during the check out process. |
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| 4. Can I hold some items before I order them? |
| There is no holding of items. We are always updating the website with new items and styles it will be very difficult for us if we have to hold items for specific people. |
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| 5. Can I hold the items that are saved on my shopping cart? |
| Our sever will remember the items that are in your shopping cart. However, that will not guarantee a hold. Since we are in an industry where fashion and design is constantly changing we are getting new items added on a daily bases. So all our items are on a "first come, first service", meaning no items can be held for anyone. Whoever purchases the items first will receive it. |
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| 6. Do you have Saturday delivery available? |
| UPS does have Saturday delivery available, however there is an extra charge added. If it is imperative that the item gets delivered on Saturday, please give us a call to work out the matter. |
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| 7. Do you keep my credit card information? |
| Customer's credit card information is a big liability. Our system and payment gateway is made so that no credit card number is stored in our system. Once the customer enters the number, we do NOT and will NOT keep it in our server or system. |
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| 8. Do you ship internationally? |
| Yes, we do ship internationally. We only ship to the countries that are listed when user sign up for an account. We will not ship to country that is different from the billing address provided by the user. |
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| 9. Do you take any other payment methods besides credit card or PayPal? |
| We would prefer the customer to use our conventional payment method that is offered on our website. However, Direct Deposit or Money Order payment method is available. There is an extra fee of $10.00 for Money Order. For Money Order please make payable to "FashionBella LLC". Note: Money Order is for selected and approved customers only. If you want to use ACH or Direct Deposit or Money Order please give us a call and we will give you instruction on how to process the payment. |
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| 10. Do you take C.O.D orders? |
| No we do not take C.O.D (Cash On Delivery) orders. |
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| 11. Do you take Fax or Over the Phone Orders? |
| We do NOT take Fax or Phone Orders. This is mainly because we need to receive the credit card information and keep it stored, which is a great liability for the customer as well as www.fashionbella.com. Authorize.Net our payment process gateway program does not store any credit card information. The server of www.fashionbella.com also does not store any customer's credit card information. |
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| 12. How and when can I use my customer points? |
| Once customer points have been added to your account, you'll receive an email notification of how many points you have. Once you are ready to purchase what is in your cart, a payment option of paying with your points will appear. If you do not have enough points to buy all the things in your shopping cart, you can combine it with other payment method. |
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| 13. How are out of stock items indicated? |
| The workers of www.fashionbella.com are constantly striving to make the user's shopping experience easy and convenient. When items are not in stock the workers turn off the items so that it will not be displayed to the users. However, since there are items being constantly added and edited, there are some that might not be updated. Please email the workers of www.fashionbella.com for information on a specific item. |
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| 14. How can I check the status of my order? |
| You can check the status of your order by the email notifications that are sent to you. Also you can log into your account. Go to "My Account" and then go to "View the orders I have made". |
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| 15. How can I print my order invoice? |
| You can print your invoice by logging into your account. Click on "My Account" and then "View the Orders I have Made". From here you can choose the specific order you want to print. Use the Internet Browser option to print the order. |
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| 16. How is the shipping amount calculated? |
| Our default method of shipment is UPS. The weight, size of the package distance and method of travel calculate the amount. The respective shipping service companies provide all shipping rates and amounts for us. |
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| 17. How long does it take for my order to be Shipped Out? |
| If the order is received before 1PM PST, we can have it shipped out the same day. However, during busy times such as Mondays, it might be very difficult. Also orders received on weekends will be shipped out first thing on Monday. Delivery date depends on the shipping method chosen. |
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| 18. How long does shipping usually take? |
There are many variables for shipping days. First is which shipping method was chosen. By default, UPS ground is chosen unless changed by the customers. Moreover, workers of www.fashionbella.com do everything in our abilities to get the package ready for shipment.
Since www.fashionbella.com is located in Los Angeles, the time that it takes to reach the Eastern part of United States is longer than that of the Western part. With the tracking number, there is an estimated delivery date shown, which is for the most part very accurate. For information on international shipping please email the workers of www.fashionbella.com. |
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| 19. How much is your minimum order? |
| The minimum order amount is $50, there are no exceptions. |
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| 20. If I entered the wrong shipping address for an order can I change it? |
To change the shipping address, please give us call. We do try to send out all our orders as soon as possible.
If the item has been shipped out already to change the shipping address after, there will be $11.00 charge for it. Since the item needs to be re-routed and also processed again. |
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| 21. If my payment did not go through why is there a hold on my bank or credit card? |
When the customer places the credit card number and billing information it is very important that there is no error. Moreover, for Authorize.Net the billing and shipping address MUST be the same for the order to be processed. Also the policy from Authorize.Net states:
When a transaction is declined for Address Verification Service (AVS) or Card Code Verification (CCV), the transaction has still been approved by the card issuing bank. Meaning the requested funds have been placed on hold, thereby reducing the customer's available credit. This is not an actual charge to the credit card and the card issuing bank releases funds back to the card after the authorization expires (usually within two weeks but up to one month depending on the credit card issuing bank). If requested, a hold can potentially be voided by contacting the customer's credit card issuing bank.
If you call the credit card issuing bank to request a void, you must have the transaction's authorization code, the credit card type that was used for the transaction, and your Merchant Number associated with that card association (e.g. Visa). If you don't know your Merchant Number, please call your Merchant Service Provider (MSP).
If you want to get the hold on the account released, please do not call or email www.fashionbella.com. We do not have the authority or the ability to release your hold. You need to contact your bank. Some banks may take longer to release the hold, and that is the policy of the bank. Authorize.Net also does not have the ability to release the hold on your bank. |
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| 22. My order has been shipped but I cannot track it. How can I find out where it is? |
| Our shipping companies e.g. UPS.com provide tracking number. If there is a problem with the tracking number please email us and we will be sure to see if we provided you with the correct tracking number. If the tracking number we provided is the correct, please email the shipping company if you are not able to track your shipment. |
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| 23. What do I do if there is an error while placing an order? |
One the most common error is when inputting the credit card number and billing address. Since there are many digits, this is where human error can occur. Also our system does require that the billing address and credit card information MUST BE THE SAME. Furthermore, CVV (Card Verification Value) is required for all credit cards. CVV is a three to four digit code on either the front or back of the credit card. Please fill out all required information to process orders and registration on www.fashionbella.com. Required information is indicated on each site.
If you have checked all these information and there is still an error please email the administrators of www.fashionbella.com. |
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| 24. What is Customer Points? |
| Customer Points is used for store credit ONLY. The site www.fashionbella.com uses customer points as a method of refund. When items are returned and workers of www.fashionbella.com issue a refund, points will be added to your user's account. Once customer points are added there will be a notification email sent to the user. |
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| 25. What is the A.M. service in the shipping option? |
| A.M. service for shipment is receiving your items before noon. However, only certain places have this option available. To know if your address has A.M. service available, please give us a call. If there is no call from you and A.M. service is not available, we will send it and get it delivered on the next fastest method. The extra charge money for A.M. service will be refunded back to the customer. |
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| 26. What method of shipping do you use? |
| The primary shipping method use is UPS. However, other shipping methods are used when it is requested or for international shipping. To use other shipping method, please make note on "Add Comments About Your Order" section, during the check out process. |
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| 27. Where can I find my tracking number? |
| Tracking numbers are usually emailed to the customer. Also you can go to your "Orders" when you log into your account to the tracking number. If the tracking number is not shown even though the order status is "Shipped Out", please email us so that we can provide the number. |
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| 28. Where can I get a reseller's permit number? |
| Reseller's permit number or tax ID number is given, by the city office, which your business is registered under. This number is required to register and sign up with our site. Moreover, reseller"s or tax ID number will be validated. For more information please refer to the "Sales Tax / Reseller's Permit or Tax ID" section in the Store Policy. |
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| 29. Where do I Input Credit Card Information on PayPal? |
| When you move on from our website to PayPal, there should be a page that has a section to enter the credit card information. On the left side of the page is the place to input all the information for a credit card transaction. On the right side, is the user name and password for members who already have a PayPal account. If the section with the credit card input is not shown, this means that the particular computer was used to log into PayPal before. |
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| 30. Which browser should I use to shop our your site? |
| Our website is optimized for all web browser that is on the currently on the Internet. Adobe flash needs to be installed, to be able to view all the functions of the website. We do recommend FireFox or Google Chrome to be the best performing web browsers. If there is an error with the website please trying updating your system and web browsing software. If the problem continues please email the administrators of www.fashionbella.com. |
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| 31. Why are the prices not shown? |
| Prices are only displayed when user is logged into their account. Since this site is wholesale only, prices are shown to those that are registered with a valid reseller's or tax ID number. |
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| 32. What is California Prop 65? |
| SAFE DRINKING WATER AND TOXIC ENFORCEMENT ACT OF 1986
(Chapter 6.6 added by Proposition 65 1986 General Election)
25249.5. Prohibition On Contaminating Drinking Water With Chemicals Known to Cause Cancer or Reproductive Toxicity. No person in the course of doing business shall knowingly discharge or release a chemical known to the state to cause cancer or reproductive toxicity into water or onto or into land where such chemical passes or probably will pass into any source of drinking water, notwithstanding any other provision or authorization of law except as provided in Section 25249.9.
25249.6. Required Warning Before Exposure To Chemicals Known to Cause Cancer Or Reproductive Toxicity. No person in the course of doing business shall knowingly and intentionally expose any individual to a chemical known to the state to cause cancer or reproductive toxicity without first giving clear and reasonable warning to such individual, except as provided in Section 25249.10.
25249.7. Enforcement.
(a) Any person that violates or threatens to violate Section 25249.5 or 25249.6 may be
enjoined in any court of competent jurisdiction.
(b) (1) Any person who has violated Section 25249.5 or 25249.6 shall be liable for a civil
penalty not to exceed two thousand five hundred dollars ($2500) per day for each violation in addition to any other penalty established by law. That civil penalty may be assessed and recovered in a civil action brought in any court of competent jurisdiction.
(2) In assessing the amount of a civil penalty for a violation of this chapter, the court shall consider all of the following:
(A) The nature and extent of the violation.
(B) The number of, and severity of, the violations.
(C) The economic effect of the penalty on the violator.
(D) Whether the violator took good faith measures to comply with this
chapter and the time these measures were taken.
(E) The willfulness of the violator’s misconduct.
(F) The deterrent effect that the imposition of the penalty would have on both the violator and the regulated community as a whole.
(G) Any other factor that justice may require.
(c) Actions pursuant to this section may be brought by the Attorney General in the name
of the people of the State of California, by any district attorney, by any city attorney of a city having a population in excess of 750,000, or, with the consent of the district attorney, by a city prosecutor in any city or city and county having a full-time city prosecutor, or as provided in subdivision (d).
(d) Actions pursuant to this section may be brought by any person in the public interest if both of the following requirements are met:
(1) The private action is commenced more than 60 days from the date that the person has given notice of an alleged violation of Section 25249.5 or 25249.6 that is the subject of the private action to the Attorney General and the district attorney, city attorney, or prosecutor in whose jurisdiction the violation is alleged to have occurred, and to the alleged violator. If the
notice alleges a violation of Section 25249.6, the notice of the alleged violation shall include a certificate of merit executed by the attorney for the noticing party, or by the noticing party, if the noticing party is not represented by an attorney. The certificate of merit shall state that the person executing the certificate has consulted with one or more persons with relevant and appropriate experience or expertise who has reviewed facts, studies, or other data regarding the exposure to the listed chemical that is the subject of the action, and that, based on that information, the person executing the certificate believes there is a reasonable and meritorious case for the private action. Factual information sufficient to establish the basis of the certificate of merit, including the information identified in paragraph (2) of subdivision (h), shall be attached to the certificate of merit that is served on the Attorney General.
(2) Neither the Attorney General, any district attorney, any city attorney nor any prosecutor has commenced and is diligently prosecuting an action against the violation.
(e) Any person bringing an action in the public interest pursuant to subdivision (d) and any person filing any action in which a violation of this chapter is alleged shall notify the Attorney General that the action has been filed. Neither this subdivision nor the procedures provided in subdivisions (f) to (j), inclusive, shall affect the requirements imposed by the statute or a court decision in existence on January 1, 2002 concerning whether any person filing any action in which a violation of this chapter is alleged is required to comply with the requirements of subdivision (d).
(f) (1) Any person bringing an action in the public interest pursuant to subdivision (d), any person filing any action in which a violation of this chapter is alleged, or any private person settling any violation of this chapter alleged in a notice given pursuant to paragraph (1) of subdivision (d), shall, after the action or violation is either subject to a settlement or to a judgment, submit to the Attorney General a reporting form that includes the results of that settlement or judgment and the final disposition of the case, even if dismissed. At the time of the filing of any judgment pursuant to an action brought in the public interest pursuant to subdivision (d), or any action brought by a private person in which a violation of this chapter is alleged, the plaintiff shall file an affidavit verifying that the report required by this subdivision has been accurately completed and submitted to the Attorney General.
(2) Any person bringing an action in the public interest pursuant to subdivision (d) or any private person bringing an action in which a violation of this chapter is alleged, shall, after the action is either subject to a settlement, with or without court approval, or to a judgment, submit to the Attorney General a report that includes information on any corrective action being taken as a part of the settlement or resolution of the action.
(3) The Attorney General shall develop a reporting form that specifies the information that shall be reported, including, but not limited to, for purposes of subdivision (e), the date the action was filed, the nature of the relief sought, and for purposes of this subdivision, the amount of the settlement or civil penalty assessed, other financial terms of the settlement, and any other information the Attorney General deems appropriate.
(4) If there is a settlement of an action brought by a person in the public interest under subdivision (d), the plaintiff shall submit the settlement, other than a voluntary dismissal in which no consideration is received from the defendant, to the court for approval upon noticed motion, and the court may approve the settlement only if the court makes all of the following findings:
chapter.
(A) Any warning that is required by the settlement complies with this
(B) Any award of attorney’s fees is reasonable under California law.
(C) Any penalty amount is reasonable based on the criteria set forth in paragraph (2) of subdivision (b).
(5) The plaintiff subject to paragraph (4) has the burden of producing evidence sufficient to sustain each required finding. The plaintiff shall serve the motion and all supporting papers on the Attorney General, who may appear and participate in any proceeding without intervening in the case.
(6) Neither this subdivision nor the procedures provided in subdivision (e) and subdivisions (g) to (j), inclusive, shall affect the requirements imposed by statute or a court decision in existence on the January 1, 2002 concerning whether claims raised by any person or public prosecutor not a party to the action are precluded by a settlement approved by the court.
(g) The Attorney General shall maintain a record of the information submitted pursuant to subdivisions (e) and (f) and shall make this information available to the public.
(h) (1) Except as provided in paragraph (2), the basis for the certificate of merit required by subdivision (d) is not discoverable. However, nothing in this subdivision shall preclude the discovery of information related to the certificate of merit if that information is relevant to the subject matter of the action and is otherwise discoverable, solely on the ground that it was used in support of the certificate of merit.
(2) Upon the conclusion of an action brought pursuant to subdivision (d) with respect to any defendant, if the trial court determines that there was no actual or threatened exposure to a listed chemical, the court may, upon the motion of that alleged violator or upon the court’s own motion, review the basis for the belief of the person executing the certificate of merit, expressed in the certificate of merit, that an exposure to a listed chemical had occurred or was threatened. The information in the certificate of merit, including the identity of the persons consulted with and relied on by the certifier, and the facts, studies, or other data reviewed by those persons, shall be disclosed to the court in an in-camera proceeding at which the moving party shall not be present. If the court finds that there was no credible factual basis for the certifier’s belief that an exposure to a listed chemical has occurred or was threatened, then the action shall be deemed frivolous within the meaning of Section 128.6 or 128.7 of the Code of Civil Procedure, whichever provision is applicable to the action. The court shall not find a factual basis credible on the basis of a legal theory of liability that is frivolous within the meaning of Section 128.6 or 128.7 of the Code of Civil Procedure, whichever provision is applicable to the action.
(i) The Attorney General may provide the factual information submitted to establish the basis of the certificate of merit on request to any district attorney, city attorney, or prosecutor within whose jurisdiction the violation is alleged to have occurred, or to any other state or federal government agency, but in all other respects the Attorney General shall maintain, and ensure that all recipients maintain, the submitted information as confidential official information to the full extent authorized in Section 1040 of the Evidence Code.
(j) In any action brought by the Attorney General, a district attorney, a city attorney, or a prosecutor pursuant to this chapter, the Attorney General, district attorney, city attorney, or prosecutor may seek and recover costs and attorney’s fees on behalf of any party who provides a notice pursuant to subdivision (d) and who renders assistance in that action.
25249.8. List Of Chemicals Known to Cause Cancer Or Reproductive Toxicity.
(a) On or before March 1, 1987, the Governor shall cause to be published a list of those chemicals known to the state to cause cancer or reproductive toxicity within the meaning of this
chapter, and he shall cause such list to be revised and republished in light of additional knowledge at least once per year thereafter. Such list shall include at a minimum those substances identified by reference in Labor Code Section 6382(b)(1) and those substances identified additionally by reference in Labor Code Section 6382(d).
(b) A chemical is known to the state to cause cancer or reproductive toxicity within the meaning of this chapter if in the opinion of the state's qualified experts it has been clearly shown through scientifically valid testing according to generally accepted principles to cause cancer or reproductive toxicity, or if a body considered to be authoritative by such experts has formally identified it as causing cancer or reproductive toxicity, or if an agency of the state or federal government has formally required it to be labeled or identified as causing cancer or reproductive toxicity.
(c) On or before January 1, 1989, and at least once per year thereafter, the Governor shall cause to be published a separate list of those chemicals that at the time of publication are required by state or federal law to have been tested for potential to cause cancer or reproductive toxicity but that the state's qualified experts have not found to have been adequately tested as required.
(d) The Governor shall identify and consult with the state's qualified experts as necessary to carry out his duties under this section.
(e) In carrying out the duties of the Governor under this section, the Governor and his designates shall not be considered to be adopting or amending a regulation within the meaning of the Administrative Procedure Act as defined in Government Code Section 11370.
25249.9. Exemptions from Discharge Prohibition.
(a) Section 25249.5 shall not apply to any discharge or release that takes places less than
twenty months subsequent to the listing of the chemical in question on the list required to be published under subdivision (a) of Section 25249.8.
(b) Section 25249.5 shall not apply to any discharge or release that meets both of the following criteria:
(1) The discharge or release will not cause any significant amount of the discharged or released chemical to enter any source of drinking water.
(2) The discharge or release is in conformity with all other laws and with every applicable regulation, permit, requirement, and order. In any action brought to enforce Section 25249.5, the burden of showing that a discharge or release meets the criteria of this subdivision shall be on the defendant.
25249.10. Exemptions from Warning Requirement. Section 25249.6 shall not apply to any of the following:
(a) An exposure for which federal law governs warning in a manner that preempts state authority.
(b) An exposure that takes place less than twelve months subsequent to the listing of the chemical in question on the list required to be published under subdivision (a) of
Section 25249.8.
(c) An exposure for which the person responsible can show that the exposure poses no significant risk assuming lifetime exposure at the level in question for substances known to the state to cause cancer, and that the exposure will have no observable effect assuming exposure at one thousand (1000) times the level in question for substances known to the state to cause reproductive toxicity, based on evidence and standards of comparable scientific validity to the evidence and standards which form the scientific basis for the listing of such chemical pursuant to subdivision (a) of Section 25249.8. In any action brought to enforce Section 25249.6, the burden of showing that an exposure meets the criteria of this subdivision shall be on the defendant.
25249.11. Definitions. For purposes of this chapter:
(a) "Person" means an individual, trust, firm, joint stock company, corporation, company,
partnership, limited liability company, and association.
(b) "Person in the course of doing business" does not include any person employing
fewer than 10 employees in his or her business; any city, county, or district or any department or agency thereof or the state or any department or agency thereof or the federal government or any department or agency thereof; or any entity in its operation of a public water system as defined in Section 4010.1.
(c) "Significant amount" means any detectable amount except an amount which would meet the exemption test in subdivision (c) of Section 25249.10 if an individual were exposed to such an amount in drinking water.
(d) "Source of drinking water" means either a present source of drinking water or water which is identified or designated in a water quality control plan adopted by a regional board as being suitable for domestic or municipal uses.
(e) "Threaten to violate" means to create a condition in which there is a substantial probability that a violation will occur.
(f) "Warning" within the meaning of Section 25249.6 need not be provided separately to each exposed individual and may be provided by general methods such as labels on consumer products, inclusion of notices in mailings to water customers, posting of notices, placing notices in public news media, and the like, provided that the warning accomplished is clear and reasonable. In order to minimize the burden on retail sellers of consumer products including foods, regulations implementing Section 25249.6 shall to the extent practicable place the obligation to provide any warning materials such as labels on the producer or packager rather than on the retail seller, except where the retail seller itself is responsible for introducing a chemical known to the state to cause cancer or reproductive toxicity into the consumer product in question.
25249.12. (a) The Governor shall designate a lead agency and other agencies that may be Required to implement this chapter, including this section. Each agency so designated may adopt and modify regulations, standards, and permits as necessary to conform with and implement this chapter and to further its purposes.
(b) The Safe Drinking Water and Toxic Enforcement Fund is hereby established in the State Treasury. The director of the lead agency designated by the Governor to implement this chapter may expend the funds in the Safe Drinking Water and Toxic Enforcement Fund, upon appropriation by the Legislature, to implement and administer this chapter.
(c) In addition to any other money that may be deposited in the Safe Drinking Water and Toxic Enforcement Fund, all of the following amounts shall be deposited in the fund:
(1) Seventy-five percent of all civil and criminal penalties collected pursuant to this chapter.
(2) Any interest earned upon the money deposited into the Safe Drinking Water and Toxic Enforcement Fund.
(d) Twenty-five percent of all civil and criminal penalties collected pursuant to this chapter shall be paid to the office of the city attorney, city prosecutor, district attorney, or Attorney General, whichever office brought the action, or in the case of an action brought by a person under subdivision (d) of Section 25249.7, to that person.
25249.13. Preservation Of Existing Rights, Obligations, and Penalties. Nothing in this chapter shall alter or diminish any legal obligation otherwise required in common law or by statute or regulation, and nothing in this chapter shall create or enlarge any defense in any action to enforce such legal obligation. Penalties and sanctions imposed under this chapter shall be in addition to any penalties or sanctions otherwise prescribed by law.
25180.7. (a) Within the meaning of this section, a "designated government employee" is any person defined as a "designated employee" by Government Code Section 82019, as amended.
(b) Any designated government employee who obtains information in the course of his official duties revealing the illegal discharge or threatened illegal discharge of a hazardous waste within the geographical area of his jurisdiction and who knows that such discharge or threatened discharge is likely to cause substantial injury to the public health or safety must, within seventy- two hours, disclose such information to the local Board of Supervisors and to the local health officer. No disclosure of information is required under this subdivision when otherwise prohibited by law, or when law enforcement personnel have determined that such disclosure would adversely affect an ongoing criminal investigation, or when the information is already general public knowledge within the locality affected by the discharge or threatened discharge.
(c) Any designated government employee who knowingly and intentionally fails to disclose information required to be disclosed under subdivision (b) shall, upon conviction, be punished by imprisonment in the county jail for not more than one year or by imprisonment in state prison for not more than three years. The court may also impose upon the person a fine of not less than five thousand dollars ($5000) or more than twenty-five thousand dollars ($25,000). The felony conviction for violation of this section shall require forfeiture of government employment within thirty days of conviction.
(d) Any local health officer who receives information pursuant to subdivision (b) shall take appropriate action to notify local news media and shall make such information available to the public without delay. |
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